Do you have non smoking rooms?
All rooms at The Preluna Hotel & Spa are non smoking.
What facilities does my room have?
All rooms have airconditioning/heating, ceiling fan, satellite T.V., Radio, minibar, Tea & Coffee making facilities, hairdryer, safe. AC cooling in the hotel rooms is automatically activated when the temperatures reach 24 C and over.
Can you provide an iron & ironing board?
Please ask for this at reception once you arrive at the hotel, this will be provided promptly.
Do all rooms have balconies?
No only inland balcony rooms, all sea view rooms and suites. Standard rooms do not.
Check in & Check out times?
Check-in 14.00hrs and Check out 11.00hrs
Can I order gifts to be placed in clients rooms?
Yes, please email firstname.lastname@example.org with the items you would like to order be it champagne, flowers, chocolates etc
Do you have any rooms with double beds?
All rooms except for the suites have twin beds, we can offer double beds using zip up mattresses.
When is the outdoor pool open?
All Preluna guests are entitled to use the outdoor pool area and lido and no charge. This is open from 1st May to 31st October (weather permitting) The Pool Bar is open between June and September.
Is All-Inclusive available at the Lido Area?
Yes, all-inclusive is available on most items served at the lido, please look at menus which are clearly marked
Do you offer water sports / Scuba diving?
Watersports are offered between May & October (weather permitting) at the Beach Club and Scuba Diving is offered all year round.
Are beach towels provided at the pool area?
Yes we do provide beach towels at the pool area against a refundable deposit. There are no actual charges for towels.
FEELGOOD WELLNESS & SPA
What facilities are included for clients staying at the Preluna Hotel?
The Indoor pool, Sauna, Jacuzzi, Steam Rooms and Gym are all included for Preluna clients. All treatments are at an extra cost.
Are towels free of charge at the Spa?
The towels are free of charge at the Spa.
What are the opening times of the Spa?
The Spa and Indoor Pool are open all year round Monday, Wednesday & Friday 06:00 – 22:00; Tuesday & Thursday 09.00 - 22.00; Saturday, Sunday & Public Holidays 10:00 – 19:00.
Christmas Eve we are open until 17.00hrs and Closed on Christmas Day New Year's Eve we are open until 17.00 hrs and on New Year's Day we are open between 10.00hrs and 13.00hrs
*Please note the Spa, Gym and Indoor Pool will be closed for maintenance works from the 1st till the 7th August 2016.
What are the opening times of the restaurants?
The Triton Restaurant opens:
Monday - Sunday
Breakfast – 7.30hrs to 10.00hrs
Lunch – 12.15hrs to 14.00hrs
Dinner – 18.30hrs to 21.15hrs
Cafe Sakura Monday to Sunday 09:00hrs - 24:00hrs
Sakura Japanese Cuisine and Lounge:
Tuesday to Sunday
11:30hrs - 23:00hrs
How far is Preluna from the airport?
How do I get to Preluna from the airport?
We offer transfers at Euro20 each way for up to 3 persons or at Euro30 each way for 4 to 8 persons. In order to book please send an email on email@example.com with your flight details.
I have booked a airport transfer with you, how will I recognise the driver?
The driver will be be waiting outside the customs area with a sign with your name on it, please do not pay the driver as this charge will be added to your hotel bill.
Does Preluna have a car park?
We can provide parking on request. Parking is at a charge.
Which Public Transport do I get from Malta Airport?
All information is readily available on www.publictransport.com.mt, the bus stop closest to the hotel is called 'Chalet'
Is it safe to give my credit card on your online booking form?
Yes this is completely secure site.
How much do you charge my card?
When booking the tariff or best available rate, there is no charge taken from your card, your credit card is used as a guarantee only. Unless in the event of a late cancellation or no show. When using all other special offer rates the total cost is charged to your card upon making your reservation.
What is your cancellation policy?
Tariff rates can be cancelled up-to 24 hours prior to arrival with no charge. If cancelled after this time one night's accommodation charge will apply When all other special offer rates are booked the payment is non refundable.
What is our Prepaid Policy?
Credit Card used for pre-paid reservations must be presented at check-in. This is for the cardholder’s protection. If cardholder is not present, full payment will be taken on presented card, and the pre-payment will be credited back. Additional authorizations for incidental charges can be processed on separate card.
For stays as of 1st June 2016 an Eco Tax will be applied and is payable at the hotel. This is set at € 0.50 per adult ( 18 years and over ) per night and capped to a maximum of € 5.00 per person per stay.