If, within 24 hours of making a reservation on preluna.com, you find a lower publicly available rate for the same stay, please email a screenshot clearly showing the competing rate and all relevant booking details to reservations@preluna.com.

Your claim must be submitted:

• within 24 hours of making your reservation; and
• at least 48 hours before your scheduled arrival date.

We will review your claim and aim to respond within 72 hours.

If you have not received a response within this timeframe, please contact amandapreca@preluna.com.

Terms and Conditions

• The Best Rate Guarantee applies only to reservations made directly online through www.preluna.com.
• To qualify, the lower rate must be publicly available and bookable online and must be at least €1 lower than the rate booked directly with The Preluna Hotel.
• The competing rate must apply to exactly the same:
  • stay dates;
  • length of stay;
  • number of guests;
  • room type;
  • board basis;
  • currency; and
  • booking conditions, cancellation terms and restrictions.
• Rates that differ because of currency exchange fluctuations, conversion charges or rounding are not eligible.
• The competing rate must still be available and bookable when the claim is reviewed. If it is no longer available, the claim may still be considered if sufficient evidence of the rate has been supplied.
• Claims must be submitted within 24 hours of making the direct booking and at least 48 hours before the scheduled arrival date.
• The Best Rate Guarantee applies to the accommodation rate only. Taxes, government charges, local fees, gratuities, incidentals and other additional charges are excluded.
• For multi-night stays, the comparison will be based on the total or average accommodation rate for the full stay, rather than on an individual night.
• If a claim qualifies, The Preluna Hotel will match the lower eligible rate and apply a further 10% discount to that rate.
• Where a prepaid reservation has already been charged, any applicable difference will be refunded to the original method of payment.
• The Preluna Hotel is not responsible for any cancellation or amendment fees incurred on reservations made through third-party websites.

The Best Rate Guarantee Does Not Apply To

• member-only or loyalty programme rates;
• closed-user-group or private rates;
• promotional codes or online coupons not available to the general public;
• group rates;
• corporate or negotiated rates;
• wholesale or tour operator rates;
• affinity or association rates;
• package rates that combine accommodation with flights, transport, meals, parking, entertainment or other services;
• rates offered on opaque or auction websites where the hotel name is not disclosed until after booking;
• unpublished rates;
• rates for reservations made within 48 hours of arrival.

Payment Conditions

A valid credit or debit card may be required to guarantee your reservation. Payment and cancellation conditions are determined by the rate plan selected at the time of booking.

Where a prepaid or non-refundable rate is selected, the applicable amount may be charged after booking in accordance with the conditions shown during the reservation process.

The card used to make the reservation may be requested at check-in.

General Conditions

The Best Rate Guarantee is void where prohibited by law.

The Preluna Hotel reserves the right to amend, suspend or discontinue the Best Rate Guarantee at any time.

The hotel also reserves the right to determine whether a claim meets the eligibility requirements of the Best Rate Guarantee.