Do you have non smoking rooms? 
    All rooms at The Preluna Hotel are non smoking. 


    What facilities does my room have? 
    All rooms have airconditioning/heating, ceiling fan, satellite T.V.,minibar, Tea & Coffee making facilities, hairdryer, safe. AC cooling in the hotel / rooms is switched on when the temperatures outside reach 27°c and over.


    Can you provide an iron & ironing board? 
    Please ask for this at reception once you arrive at the hotel, this will be provided promptly. 


    Do all rooms have balconies?
    No only inland balcony rooms, all sea view rooms and suites. Standard rooms do not. 


    Check in & Check out times?
    Check-in 15.00hrs and Check out 11.00hrs


    Can I order gifts to be placed in clients rooms? 
    Yes, please email reservations@preluna.com with the items you would like to order be it champagne, flowers, chocolates etc


    Do you have any rooms with double beds? 
    All rooms except for the suites have twin beds, we can offer double beds using zip up mattresses.


    When is the outdoor pool open? 
    All Preluna guests are entitled to use the outdoor pool area and lido at no charge. This is open from 1st May to 31st October (weather permitting) The Pool Bar is open between June and September.


    Is All-Inclusive available at the Lido Area?
    Yes, all-inclusive is available on most items served at the lido, please look at menus which are clearly marked.


    Do you offer water sports / Scuba diving?
    Watersports are offered between May & October (weather permitting) at the Beach Club and Scuba Diving is offered all year round.


    Are beach towels provided at the pool area?
    Yes we do provide beach towels at the pool area against a refundable deposit. There are no actual charges for towels.


    What facilities are included for clients staying at the Preluna Hotel?
    The Indoor pool, Sauna, Jacuzzi, Steam Rooms and Gym are all included for Preluna clients. All treatments are at an extra cost.


    Are towels free of charge at the Spa?
    The towels are free of charge at the Spa.


    What are the opening times of the Spa?
    The Spa and Indoor Pool are open all year round for more information about the spa and indoor pool please view www.feelgood.com.mt



    What are the opening times of the restaurants? 

    The Triton Restaurant opens:
    Monday - Sunday
    Breakfast – 7.15hrs to 10.15hrs
    Lunch – 12.30hrs to 14.00hrs
    Dinner – 18.30hrs to 21.15hrs

    Cafe Sakura Monday to Sunday 09:00hrs - 24:00hrs

    Sakura Japanese Cuisine and Lounge:
    Monday to Sunday
    11:30hrs - 23:00hrs


    How far is Preluna from the airport?

    How do I get to Preluna from the airport?
    We offer transfers at Euro23 each way for up to 3 persons or at Euro32 each way for 4 to 8 persons. In order to book please send an email on reservations@preluna.com with your flight details.

    I have booked a airport transfer with you, how will I recognise the driver? 
    The driver will be be waiting outside the customs area with a sign with your name on it, please do not pay the driver as this charge will be added to your hotel bill.


    Does Preluna have a car park?
    We can provide parking on request. Parking is at a charge of Euro10.00 per day


    Which Public Transport do I get from Malta Airport?
    All information is readily available on www.publictransport.com.mt, the bus stop closest to the hotel is called 'Chalet'



    Is it safe to give my credit card on your online booking form? 
    Yes this is completely secure site.


    How much do you charge my card? 
    When booking the rooms alway take note of the rate plan you are choosing, we offer a variety of refundable and non -refundable options to suit your requirements. 


    What is your cancellation policy?
    All cancellation information is available to see when selecting the rate plan of your choice, If you are unsure please do not heistate to contact us. 


    What is our Prepaid Policy?
    Credit Card used for pre-paid reservations must be presented at check-in. This is for the cardholder’s protection. If cardholder is not present, full payment will be taken on presented card, and the pre-payment will be credited back. Additional authorizations for incidental charges can be processed on separate card.